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Shipping policy

77Paws Shipping Policy

(Effective Feb 2026)

At 77Paws, we ship nationwide! We stock over 99% of our products in our own warehouse to ensure fast dispatch and quick delivery to your door.

📦 General Delivery Information

  • Authority to Leave: By default, all deliveries are set to "authority to leave." If you aren't home, our courier will leave your package in a safe spot, if there is no safe place to leave your parcel, our courier can redeliver your parcel on the next available run.

  • Australia Post: If your order is shipped via Australia Post and no safe spot is available, it will be taken to the nearest post office for collection.

  • Signatures: If you prefer to sign for your parcel, please leave a note on your order at checkout or contact our customer service team.

  • By selecting ATL, you acknowledge that once the parcel is left at your address, 77Paws is not responsible for any loss, theft, or damage.

 

For Interstate Refrigerated delivery please refer to our Refrigerated Delivery Policy

 

 

⚡ 2-Hour Delivery Service (Testing Period)

Need your pet supplies in a hurry? Our 2-Hour Delivery Service uses Uber Courier to get your order to you quickly.

Service Rules:

  • Eligibility: Available for customers within 10km of our stores.

  • Stock Availability: Only items available at your local store qualify. Orders containing items from multiple locations may not be eligible.

  • Order Cut-Off Times:

    • Monday – Friday: Order by 4:00 PM.

    • Saturday – Sunday: Order by 5:00 PM.

    • Orders placed after these times will be processed the next business day.

  • Note: Please ensure someone is available to receive the delivery. If the courier cannot complete the delivery, re-delivery fees may apply.

2-Hour Delivery Rates:

  • Orders $199.00 and over: FREE

  • Orders $99.00 – $189.99: $9.95

  • Orders Under $99.00: $15.95

Please select Local Delivery as a shipping method if you would like 2-Hour delivery service.

 

 

❄️ Frozen Product Shipping

To ensure your frozen pet food arrives in the best possible condition, all frozen orders are now shipped using a professional refrigerated transport service. This service provides temperature-controlled delivery throughout the entire journey, helping maintain product quality from our warehouse to your door.

This change applies to both Sydney and interstate deliveries.

Order Cut-off

To allow sufficient time for order preparation, frozen orders must be placed before 4:00 PM on the day prior to dispatch.

Current Dispatch Schedule

Our current refrigerated dispatch schedule is:

  • Dispatched Monday morning → Delivered Wednesday
  • Dispatched Thursday morning → Delivered Saturday

We are working closely with our refrigerated logistics partner to introduce more delivery days and selectable delivery dates in the near future.

Please note that dispatch schedules may be updated as additional delivery options become available.

Frozen Shipping Rates

Frozen products are charged separately from standard (non-frozen) products.

Frozen Orders

  • Free Shipping on frozen orders over $150
  • $17.95 shipping for frozen orders up to $100
  • $11.95 shipping for frozen orders between $100 and $149.99

Shipping for Mixed Orders

Frozen and non-frozen products are shipped through different delivery networks and therefore shipping is calculated separately.

If your order contains both frozen and standard products:

  • If both categories qualify for free shipping, your entire order ships free.
  • If only one category qualifies, shipping will only be charged for the category that does not qualify.
  • If neither category qualifies, shipping charges will apply to both shipments according to their respective shipping rates.

Delivery Notifications

You will receive tracking information and delivery updates via email once your refrigerated shipment has been dispatched. You will also receive further SMS notification on the day before the delivery day.

Please ensure someone is available to receive your frozen delivery where possible.

If you have any delivery questions, our customer service team is always happy to help.

 

 

🚚 Aramex Shipping Zones


Zone 1: NSW Metro

(Sydney, Central Coast, Newcastle, Wollongong, Blue Mountains)

  • Orders over $79: FREE

  • Orders under $79: $8.00 Flat Rate

Zone 2: Major Cities

(Adelaide, Melbourne, Brisbane, Canberra, Gold Coast, and more)

  • Orders over $99: FREE

  • Orders under $99: $9.90 Flat Rate

 

 

📮 Australia Post Shipping Rates

NSW Local & Metro

(Sydney, Outer Sydney, Gosford, Wollongong, Newcastle, Canberra, Albury, Tweed Heads)

  • Under 5kg (Orders under $79): $8.95

  • Under 5kg (Orders over $79): $3.95

  • Over 5kg (Orders under $79): $8.95 + $0.50 per kg

  • Over 5kg (Orders over $79): $3.95 + $0.50 per kg

Near State Capital & Metro

(VIC: Melbourne, Geelong, Ballarat; QLD: Brisbane, Ipswich, Gold Coast; SA: Adelaide)

  • Under 5kg (Orders under $99): $12.95

  • Under 5kg (Orders over $99): $6.95

  • Over 5kg (Orders under $99): $12.95 + $1.00 per kg

  • Over 5kg (Orders over $99): $6.95 + $1.00 per kg

Remote & Distant Areas

(NSW/VIC/QLD/SA Country, Perth, Hobart)

  • Under 5kg (Orders under $199): $19.90

  • Over 5kg (Orders under $199): Base $12.70 + $1.50 per kg (min. $19.90)

  • Under 10kg (Orders over $199): FREE

  • Over 10kg (Orders over $199): Base $12.70 + $1.50 per kg (min. $19.90)

Note: For Distant State Remote areas (WA Country, NT, TAS), shipping is calculated at standard Australia Post rates at checkout.

 

SYD Capital eParcel Express Post

$12.95 Flat for small parcels(Order weight under 5KG) 

Calculated rate apply for larger parcels.

 

 

📞 Contact Our Team

To ensure accurate shipping rates and smooth delivery, please select your address from the auto-suggested dropdown at checkout. Addresses entered manually may not be recognised correctly by our system, which can lead to incorrect shipping charges.

If you believe your order should qualify for free shipping but a shipping fee has been applied, please feel free to contact our customer service team and we’ll be happy to review it for you.

If you have any questions about delivery to your area, we are happy to help!

  • Phone: 0405 604 058

  • Email: info@77paws.com.au

  • Warehouse Address: 11-13D Short St, Auburn NSW 2144